It is important to remember that renting a holiday home is different from reserving a room at a hotel, bed and breakfast or resort. The benefits of renting includes having a home experience with full home advantages available to you throughout your stay. Many tenants find that renting a holiday home provides them with exceptional value.
In addition to bedrooms and bathrooms, rental homes offer living areas, eating spaces and other conveniences such as verandas and balconies. Rental homes come equipped with fully stocked kitchens, washers and dryers, and feature entertainment items such as DVD players, CD players and TV's. High speed Internet access is being added to many of the homes together with telephone.
The happy tenant is one who rents a home and makes use of it in the same way that they make use of their own home.
TERMS AND CONDITIONS
The Rental Company is the Agent acting for the Owner. The Owner means the Owner of the property being rented, who provides the Agent with the authorization to rent.
The Management Company means the representative in Portugal to administer and provide all the necessary private services to the guest on behalf of the Rental Company.
The Guest means the interested party in renting the property. Therefore, every rental agreement and contract is made between the Owner and Guest, with the Agent acting purely as the administrator and the Management Company as the Representative.
PAYMENTS – A 25% deposit of the total cost quoted, must be paid in full, within 7 days of booking, before a PROVISIONAL booking can be taken (until this deposit is in place, the booking remains an enquiry only and therefore it can be booked by another Guest).
If for any reason the full deposit has not been made by the due date then the Agent has the right to cancel the booking and retain the 25% deposit.The deposit will be deducted from the total cost quoted to the Guest and the balance must be paid in full, six (6) weeks prior to the commencement of the rental period for which the booking has been made. Once the balance has been paid the booking is CONFIRMED. If for any reason full payment has not been made by the due date, the Agent has the right to cancel the booking and retain any money previously paid. For bookings made less than 4 weeks prior to occupancy, payment in full is required for the confirmation of booking. The Agent will contact you once fully confirmed and all monies have been received.Please note that in-line with Portuguese Legislation, a copy of all visitors' Passports or Identity Cards will be required for all Guests over the age of 10 years and kept at Reception, this also helps us to control maximum occupancy on behalf of the Owner, which should comply with that stated over the page.
DAMAGE DEPOSIT – Guests are asked for a deposit against damages and is taken as follows: T1 (1 Bedroom) = € 250, T2 (2 bedroom) = €350, T3 (3 bedroom)= €450. Our main concern is to ensure that the apartments and villas remain in good condition.
The damage deposit will be refunded in full within one month of departure, if there are no damages. Occasionally, if there is something broken or damaged, the deposit will be held until such time that the item has been replaced or the problem has been resolved. Inside the apartment or villa you will find the Rental Information Guide containing useful information and a full Property Inventory and the Palheiro Village Owners Association condominium rules and regulations.
Credit cards are accepted but might incur a charge, cheques in Euros and cash are accepted (all cheques should include bank charges).
HOUSEKEEPING – Maid service is provided twice weekly, , Monday to Friday, for all apartments and villas.
Please note that there is no maid service during weekends (Saturday and Sunday) and on Public Holidays. Maid Service includes bedrooms, bathrooms, living room and floors. Please note that once these basic daily duties are completed the maid will vacate the apartment. Also note that the washing of personal laundry, kitchen pots/pans/dishes and the cleaning of the BBQ are not part of the daily maid service, however if there is time, attention will be given to the kitchen.
In addition, please note that if the maids are turned away when they make their daily routine visit, we regret that they will not be permitted to return that day due to their scheduled work load.
CANCELLATION – All cancellations must be made in writing by the person who made the booking. The letter must be sent by registered post, which will take effect from the date of receipt. Deposits in respect of rentals are non-refundable.In the event of a cancellation the following charges (% of total), will be made. The charge is dependant on the date the written letter of cancellation is received in relation to the commencement of the rental period:
a.More than 6 weeks 25% (deposit)
b.Between 6 & 4 weeks 40%
c.4 or less 100%
The above percentages are proportions of the total cost quoted. Please note that failure to occupy the accommodation booked or decline the property prepared upon arrival (by the Guest), will be deemed as cancellation by the Guest and the Owner reserves the right to resell all or part of the booking without prejudice to the right to collect the cancellation charges in full.
INSURANCE – Please note that there is no holiday travel insurance included in your booking, therefore you may want to take this option through your usual family broker or travel agent when booking your flights. We firmly recommend that you consider insurance cover for cancellation, personal accident & liability, medical expenses, loss of luggage, cash, documents legal and theft etc. If you do bring valuables, please insure them individually for all eventualities, lock them away or keep them on your person at all times. Always lock away your cash or keep it on your person, Management accepts no responsibility for any personal loss.
The Agent, Owner and the Management Company are not responsible and accept no responsibility for any loss.
SECURITY - Security in Palheiro Village is to a very high standard, providing an on-site foot patrol during the evenings, backed up by the firm Securitas mobile units and CCTV, to ensure everything is under control and all visitors to Palheiro Village have a restful and relaxing holiday. Inside the apartment/villa you will find a Rental Information Guide which contains useful information and important telephone numbers (24 hour call-out, doctors, dentists, security, etc). All apartments and villas have security locks on the front doors.
LIABILITY – The Agent, Owner and the Management Company are not responsible in any way for the loss or damage of any goods or personal belongings of the Guest and will be under no liability whatsoever in the event of cancellation, withdrawal or alteration of any arrangements or any losses or accidental expenses caused by reasons of war, civil strife, strikes, sickness, quarantine, bad weather conditions, natural disaster, technical problems of any description, terrorist activities, closure of airports, or any other circumstances beyond their reasonable control.The Agent, Owner and the Management Company will not be liable for any injury, sickness, loss, damage or additional expenses or inconvenience directly or indirectly arising out of the design, structure, use or condition of any building or premises, their approaches or contents or mechanical and/or electrical services belonging thereto or out of any defect therein. The Agent, Owner and the Management Company will not in any circumstances whatsoever accept responsibility for loss of life, personal injury, illness, or loss or damage to luggage or personal effects or consequential loss other than for the negligence of their respective employees acting in the course of their employment.The Agent, Owner and the Management cannot be held liable for any actions of any persons (other than for the negligence of an employee acting in the course of his employment) or the failure of any failure of any public service(s) or supplies of a technical nature connected with the holiday arrangements over which they have no direct control. Liability is limited to the provision of accommodation as booked. In the unlikely event, due to extraordinary circumstances that the accommodation should become unavailable after confirmation to you (and payment made in full), we will immediately advise your thereof.In the event of the property being sold, every effort will be made to relocate and/or upgrade before refunding in full.Our aim will be to provide you with suitable alternative accommodation or a similar size and equal to / or better than the property booked. If the alternative is not found, you will be entitled to a full refund of accommodation payments having been received by us.In the unlikely event of failure of electrically supplied apparatus, the Owner or Agent cannot be held responsible, but will endeavour to assist you when possible and will ensure that any extra payment made for this service is refunded.
COMPLAINTS – In the unlikely event that you should have a complaint whilst on holiday, please immediately inform Reception, who will do their best to resolve any problem without delay. Any claim against the Owner, Agent or Management Company must be submitted in writing within seven (7) days of the completion of the rental period. For anyone wishing to record any facts or points of view, every Guest is provided with a Questionnaire which can be completed and left in Reception on departure.
UNFAIR TERMS & CONDITIONS – If any of these Terms & Conditions are deemed by a court of competent jurisdiction to be illegal, unlawful or in any way unenforceable then the court shall have the power to reduce the scope and extent of that clause to such an extent as makes the clause legal and enforceable. Should this be the case then the remaining Terms & Conditions shall continue to have full force and effect. The Palheiro Village Condominium Rules & Regulations (available in every apartment/villa and on Public Notice Boards) will be enforced at all times.
ARRIVAL & DEPARTURE – There are no definite changeover days (due to flights being available on most days).
The apartments/villas will be ready for check in by 14H00 and checkout is 12H00.
Please help us to ensure your apartment/villa is ready for occupancy by informing us of approximate time of arrival. Should your arrival be outside normal operating hours, your keys will left for you with Security at the Palheiro Village entrance.
The minimum period of stay is 3 nights. Occasionally, it is possible for the Guest to vacate the apartment/villa later and occupy earlier, please check with Reception for more details.
ACCEPTANCE OF TERMS & CONDITIONS –Please note that upon making a booking with payment, you are accepting these – TERMS AND CONDITIONS.
THANK YOU – On behalf of everybody concerned, may we take this opportunity to THANK YOU for helping us to make Palheiro Village a wonderful place to stay for all to enjoy on holiday.
Funchal, November 2008
For bank transfer: Beneficiary: SERVISIB, Lda.For international transfer IBAN:PT50000700000027217870323. Between Protugueses Banks: NIB 0007 0000 00272178703 23 Beneficiary institution: Banco Espirito Santo SA. Swift code: BESCPTPL. Avenida da Liberdade 195, Lisbon. Beneficiary institution country: Portugal