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Rental Terms & Conditions

It is important to remember that renting a holiday home is different from reserving a room at a hotel, bed and breakfast or resort. The benefits of renting includes having a home experience with full home advantages available to you throughout your stay. Many tenants find that renting a holiday home provides them with exceptional value.

In addition to bedrooms and bathrooms, rental homes offer living areas, eating spaces and other conveniences such as verandas and balconies. Rental homes come equipped with fully stocked kitchens, washers and dryers, and feature entertainment items such as DVD players, CD players and TV's. High speed Internet access is being added to many of the homes together with telephone.

The happy tenant is one who rents a home and makes use of it in the same way that they make use of their own home.


 

TERMS & CONDITIONS

The Rental Company is the Agent acting for the Owner. The Owner means the Owner of the property being rented, who provides the Agent with the authorization to rent. The Management Company means the representative in Portugal to administer and provide all the necessary private services to the guest on behalf of the Rental Company. The Guest means the party interested in renting the property.

Therefore, every rental agreement and contract is made between the Owner and Guest, with the Agent acting purely as the Administrator and the Management Company as the Representative.

PAYMENTS
For a reservation to be considered confirmed, we usually request a 25% pre-payment of the total cost quoted. If the pre-payment is not received within seven days of the booking request date, the Agent has the right to cancel the booking. The remainder must be paid in full upon check in.

Please note that the percentage of the pre-payment may increase, according to season/time of year. The company reserves the right to alter, adapt or cancel these rules, without any notice. To know the exact amount for your reservation and corresponding pre-payment please contact us.

Please note that in line with Portuguese Legislation, a copy of all visitors’ Passports or Identity Cards will be required for all guests over the age of 10; these are kept at Reception until guests depart. Guests who check in through the B-guest app need only insert their details into the system. These procedures also help us control maximum occupancy on behalf of the Owner.

DAMAGE DEPOSIT
Guests are asked for a copy of their credit card, but the deposit will only be debited in the event of any damage occurring during their stay. If, within 48 hours after check out, no damage is reported, the deposit will not be debited to your credit card, and its copy will be destroyed. In the event of any damage, the deposit will be held until such time as the article is replaced or the problem solved, after which the copy of the credit card will be destroyed.

1-bedroom apartment: €250
2-bedroom apartment: €350
3-bedroom villa: €450
4-bedroom villa: €550

CANCELLATIONS
The pre-payment made to confirm a reservation is not refundable.

There will be no refund should you bring forward your departure date.

SECURITY
Outside of Reception’s opening hours there is a security guard at the entrance to Palheiro Village, from the company Securitas, who also provides an on-site foot patrol around the property, backed by CCTV.

LIABILITY
The Agent, Owner and the Management Company are not responsible in any way for the loss of or damage to any goods or guests’ personal belongings and will be under no liability whatsoever in the event of cancellation, withdrawal or alteration of any arrangements or any losses or accidental expenses caused by reasons of war, civil strife, strikes, sickness, quarantine, bad weather conditions, natural disaster, technical problems of any description, terrorist activities, closure of airports, or any other circumstances beyond their reasonable control.

The Agent, Owner and the Management Company will not be liable for any injury, sickness, loss, damage or additional expenses or inconvenience directly or indirectly arising out of the design, structure, use or condition of any building or premises, their approaches or contents or mechanical and/or electrical services belonging thereto or out of any defect therein.

The Agent, Owner and the Management cannot be held liable for any actions of any persons (other than for the negligence of an employee acting in the course of his employment) or any failure of any public service(s) or supplies of a technical nature connected with the holiday arrangements over which they have no direct control. Liability is limited to the provision of accommodation as booked.

In the extremely unlikely event of your accommodation becoming unavailable, we will be responsible for relocating you to other equal or superior category accommodation. If such an alternative is not found, you will be entitled to a full refund of all the payments we received pertaining to your reservation.

COMPLAINTS
Should you wish to make a complaint, please inform Reception right away, who will do their best to resolve any problem without delay. Any claim against the Owner, Agent or Management Company must be submitted in writing within seven days of the completion of the rental period. For anyone wishing to record any facts or points of view, every unit is provided with a guest book.

UNFAIR TERMS & CONDITIONS
If any of these Terms & Conditions are deemed by a court with the necessary jurisdiction to be illegal, unlawful or in any way unenforceable then the court shall have the power to reduce the scope and extent of that clause to such an extent as makes the clause legal and enforceable. Should this be the case then the remaining Terms & Conditions shall continue to have full force and effect. The Palheiro Village Condominium Rules & Regulations (available in every apartment/villa and on public notice boards) will be enforced at all times.

ARRIVAL & DEPARTURE
Check in is as from 14H00 and check out is by 12H00. Occasionally, late check outs might be possible – please ask Reception.

HOUSEKEEPING
Maid service is provided twice weekly and includes cleaning of bedrooms, bathrooms, living room and floors. Doing laundry and washing-up are not part of the regular maid service; however, if there is time, particular attention will be given to the kitchen. If the maids are turned away when they make their routine visit, we regret that they will not be permitted to return that day due to their scheduled workload.

On behalf of everybody concerned, may we take this opportunity to thank you for helping us to make Palheiro Village a wonderful place to stay for all to enjoy on holiday.

ACCEPTANCE OF TERMS & CONDITIONS
Please note that upon making a booking with payment, you are accepting these TERMS AND CONDITIONS.


For bank transfers:
Beneficiary: SERVISIB, Lda.
Account number IBAN: PT50 0010 0000 44957150001 46.
Beneficiary Institution: Banco BPI, S.A. Swift code: BBPIPTPL. Rua Tenente Valadim, 284, 4100 476 Porto.
Beneficiary Institution country: Portugal

CREDIT CARDS are accepted but might incur a surcharge of 3%; cheques in Euros and cash are accepted (all cheques should include bank charges).

These Terms & Conditions can be changed without notice.

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