Datenschutz

First things first - your privacy is important to us. We know that's what all these kinds of notices say, but we really mean it. You've placed your trust in us by using Palheiro Nature Estate, and we value that trust. That means we're committed to protecting and safeguarding any personal data you give us.

This document describes how we use and process your personal data, hopefully presented in a readable and transparent way so you can understand where we're coming from. It also tells you how to contact us if you have questions about your personal data, which we're more than happy to answer. Please also read our separate Cookie Statement, which tells you how Palheiro Nature Estate uses cookies and other similar technologies.

We might amend the Privacy Statement from time to time. You can visit this page regularly to keep up to date.


What kind of personal information does Palheiro Nature Estate collect?

We can't help you book the perfect stay without information, so when you use our services there are certain details we ask for, such as name, preferred contact details, the names of anybody travelling with you, and (if necessary) your payment information. There are also situations when we receive information about you from others or automatically collect other information. This is a basic overview of the information we collect, but if you'd like to know more specifics, we go into a lot more detail below.

Why does Palheiro Nature Estate collect and use your personal data?

The main reason we ask you for personal details is to help administer your online bookings, ensuring you get the best service possible. We also use your personal data to contact you and inform you about our latest deals and special offers. A more detailed explanation of the other uses are listed below.

How does Palheiro Nature Estate use social media?

The use of social media services may be integrated with the Palheiro Nature Estate services in various ways, which can involve us collecting personal data or the social media provider receiving some of your information. If you'd like to learn more about how this information is used and exchanged, please keep reading.

What security and retention procedures does Palheiro Nature Estate put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.

How does Palheiro Nature Estate treat personal data about children?

We only process information about children if absolutely necessary and with the consent of the parents or legal guardians.

How can you control the personal data you've given to Palheiro Nature Estate?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at the email address listed below. Please write "Request personal information" in the subject line of your email to speed things up a bit.

Who's responsible for the processing of personal data on the Palheiro Nature Estate website and apps?

Palheiro Nature Estate, located on Madeira Island, Portugal, controls the processing of personal data on its websites.

What kind of personal information does Palheiro Nature Estate collect?

If you would like more specific information, here's an in-depth view of the information we collect.

- Personal information you give to us

Palheiro Nature Estate collects and uses information that you provide to us. When you make a reservation, you're (as a minimum) asked for your name and email address. We might also ask for your home address, telephone number, payment information, the names of any guests travelling with you, and any preferences you might have for your stay.

If you need to get in touch with our customer service team, or reach out to us through another avenue (such as on social media, or communicating with your booked accommodations on our site), we'll collect information from you there, too. After a stay, guests can be asked to provide a review to help ensure future guests get exactly what they're looking for.

- Personal information you give us about others

Of course you might not just be booking accommodations for yourself. Maybe you're travelling with other guests whose details you provide as part of the reservation, or you might make a reservation on behalf of someone else. However, now we should point out that it's your responsibility to ensure that the person or people you've provided personal information about are aware that you've done so, and have accepted how Palheiro Nature Estate uses their information (as described in this Privacy Statement).

- Personal information we collect automatically

When you visit our websites or apps certain information may automatically be collected. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use, and information about your computer's operating system, like application versions and your language settings. We might also collect information about clicks and which pages have been shown to you.

If you're using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes and other system activity. When you make a reservation, our system registers through which means and from which websites you've made your reservation or entered the Palheiro Nature Estate websites and/or apps.

Why does Palheiro Nature Estate collect and use your personal data?

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

- Reservations: First and most importantly, we use your personal data to complete and administer your online reservation. We may also offer you other travel-related products and services from third parties. These may be through our online services, and if you choose to utilize these, we'll use your information to complete and administer your order just as we would if you booked accommodations only.

- Marketing Activities: We use your information for marketing activities. These activities may include:

Using your contact information to send you news of Palheiro-related products and services when you make a reservation with us or set up a user account. You can unsubscribe from these marketing communications quickly, easily and anytime - just click on the "Unsubscribe" link included in every newsletter.

When you participate in other promotional activities (such as giveaways or competitions), relevant information will be used to administer these promotions.

- Communicating with you: There may be other times when we get in touch with you, including by email, mail, phone or text message - which method we choose depends on the contact information you've previously shared with us. And we process the communications you send to us.


If you have any questions, suggestions, or comments about this Privacy Statement, please send an email toDiese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!. This Privacy Policy may also be amended from time to time - so please visit this page regularly to stay up to date.

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